eAU Sick Notes

In Germany, when an employee is off sick, the employer retrieves the incapacity certificate (elektronische Arbeitsunfähigkeitsbescheinigung, eAU) electronically from the employee's health insurer rather than receiving a paper note. flair can send that request for you and record the insurer's answer against the absence, so the certificate's details sit exactly where you manage the sick leave.

This article walks you through configuring eAU on your payroll integration, requesting and withdrawing certificates on an absence, and reading what the insurer sends back.

Setting Up eAU

eAU is configured on the payroll integration in Salesforce, on its own eAU tab.

The settings on this tab are:

• Enable eAU — turns the feature on.
• Auto send insurance request and Auto send insurance request delay (minutes) — send the request automatically once an absence is recorded, optionally after a delay.
• Contact person, Address, House Number, Postal Code, City, Country, State, Street, Phone, Fax, Email — the employer contact details sent with the request.
• Team to notify and Notify employee — who hears about the outcome.

Turn Enable eAU on, fill in the employer contact details, and choose who should hear about the outcome. If requests should go out on their own, enable Auto send insurance request and set a delay in minutes if you need one.

When Configuration Is Incomplete

flair blocks the request and tells you what is missing when configuration is incomplete. The messages you may see are:

• "EAU config is missing"
• "Absence categories are missing"
• "Contact person is missing"
• "Payroll territory ID is missing"
• "Personnel number field is missing"
• "Target system is missing"
• "No employee number"
• "No team selected"
• "Connection revoked. Reconnect your integration."

Each message names what flair is missing, so correct the data it names and request the certificate again.

Requesting a Certificate on an Absence

The absence record carries an eAU Status card with an eAU tab.

From there you can:

• Request the certificate from the employee's health insurer.
• Withdraw a request you no longer need.

flair confirms the outcome with eAU Request Success or eAU Withdraw Success. If something goes wrong, it reports eAU Request Error or eAU Withdraw Error with the message Please try again later.

The card shows:

• Status
• Checked at — when flair last checked with the insurer
• Automatic Feedback Until

What the Insurer Sends Back

The answer can include:

• Start Work Incapacity (AU) and End Work Incapacity (AU) dates
• Start Hospitalisation and End Hospitalisation
• Date of Diagnosis
• Whether the case is an Initial Certificate, a Current Work Incapacity, an Accident at Work, an Other Accident, or an Assignment Accident Insurance Doctor case

It also records the employer's own Start Work Incapacity (Employer) date, so the insurer's period and the employer's can be compared side by side.

Insurer Responses

Insurers can return one of these outcomes, which flair shows in plain words:

Response	Meaning
Incapacity for work	The certificate exists and the employee is signed off.
Hospitalisation / Inpatient hospital treatment	The absence is due to a hospital stay.
Health insurance not responsible	This insurer does not cover the employee.
eAU or hospitalisation - report is not existing	No certificate has been filed.
Rehabilitation prevention	The absence relates to a rehabilitation measure.
In verification	The insurer is still checking.
Other evidence available	Other proof exists in place of an eAU.
Forwarding procedure	The request has been passed on.
Other	Anything else the insurer reports.

Cancellations and Errors

A request can also come back as Cancelled or as a Cancellation. Problems appear under Feedback errors and Additional Messages, with Invalid field flagged where the data flair sent was not accepted. When that happens, correct the data flair names and request the certificate again.