Surveys and Employee Feedback

Surveys are an effective tool for improving employee engagement and overall satisfaction in the workplace. By gathering feedback on work experiences, organizations can develop strategies to keep employees motivated, engaged, and committed to their job tasks.

That's why it's important to regularly measure employee engagement and take steps to increase it. flair offers customized engagement surveys, eNPS (employee net promoter score) surveys, and Smiley Check-Ins as intuitive and useful ways to monitor employee engagement.

Creating Customized Engagement Surveys

It's important to be able to tailor feedback surveys to your product, service, or workforce. Through our HR app, flair users can customize their own engagement survey questions. Draft engaging questions, collect important feedback, and visualize the data.

To create an Engagement Survey:

1. Visit the flair HR app on Salesforce
2. Click on the Engagement page in the main taskbar menu
3. Select Surveys from the list of engagement tool options
4. Click the New Survey button to begin building an Engagement Survey
5. Fill out the necessary fields such as Survey Name, Introduction, and Deadline, then click Save
6. Click on the survey you have just created and begin the customization process

Within your survey, you can add sections such as a detailed questionnaire, choose the participants, and even keep tabs on the results.

eNPS Surveys and Smiley Check-Ins

Engaged employees are more motivated, more productive, and more likely to stay with your company. eNPS (employee net promoter score) surveys and smiley check-ins are two quick and easy ways to monitor employee engagement.

What Are eNPS Surveys and Smiley Check-Ins?

An eNPS survey aims to find out how satisfied employees are with their company. It is typically based on one simple question, such as "How likely are you to recommend [company name] as a workplace to a friend or colleague?".

The respondents give you a score out of 10, which allows you to calculate and measure your eNPS over time.

A smiley check-in allows you to gauge your employees' moods and feelings by asking simple questions. Employees can then share their opinion by choosing a happy, sad, or neutral face. The simplicity of the answers encourages respondents to take part and allows you to track employee sentiment over time.

How To Create an eNPS Survey or Smiley Check-In

To create an eNPS survey or smiley check-in, open the flair HR app in Salesforce and navigate to the Engagement tab. Next, follow these steps:

1. Click Surveys and then New Survey to get started
2. Select which kind of survey you would like to create, give your survey a name, and then write your survey question
3. Decide whether you want the survey to be compulsory or not and whether to allow respondents to add a comment to their rating
4. Choose a start date and define how often the survey should be repeated if required

When you're ready, click Next to choose who will receive the survey. You can add participants manually or, to speed things up, select employees by location, department, or team.

If you select by location, department, or team, you will have to click Add Set once you have selected who shall receive the survey.

Finally, click Next to see a preview of your eNPS survey. If you're happy with it, click Save to finish.

How To Edit Surveys

Once your surveys are up and running, you may want to make changes. To do this, navigate to the Engagement section of your flair HR app. Click on Surveys to see an overview of all the surveys you have created.

Clicking on the arrow to the right of each survey will give you several options:

• Show Results gives you a quick summary of responses
• Disable pauses the survey
• Edit allows you to change the name of the survey, edit the question, change the frequency, and add new people
• Delete removes the survey from your app

How To View Survey Results

As your employees start to respond to surveys, you will want to analyze the results. To do this, go to the Engagement section in your flair HR app and click Surveys. Click on the survey you want to check to see the results in charts or list views, and read any comments your employees may have added.

You can view all results combined, see how scores have developed over time, or view results for specific cycles. You can define cycles by clicking on the Cycles tab in the Engagement section. Learn more about setting up feedback cycles.

Responding to Surveys as an Employee

From time to time, your organization will want to check on your current mood and ask for your feedback. They can do this through eNPS surveys and smiley check-ins.

Your employer may send these surveys out at regular intervals or on a one-off basis. Although participation in the surveys can be mandatory or optional, responding gives you a chance to anonymously share your feelings with your employer. This can help your employer to improve your workplace in the future.

When your employer wants you to participate in an eNPS survey or a smiley check-in, you will receive a notification via email. The survey will also appear in the Dashboard of your Employee Hub.

Responding to eNPS Surveys

An eNPS survey usually consists of one simple question: "How likely are you to recommend [company name] as a workplace to a friend or colleague?". You will be asked to give a score out of 10, ranging from Not Likely to Very Likely. You may have the opportunity to add a comment if you like.

Responding to Smiley Check-Ins

With a smiley check-in, you will see five different faces ranging from Awful to Amazing. To respond, simply click on the face that best describes your mood with regard to the question asked. You may also be asked to add an optional comment to explain your choice.