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Create custom Employee Hub notifications

Send a targeted Employee Notification Message to an employee. The message appears in the Employee Hub and can include rich text, an action button, or a Task flag.

Who can use this?

HR Admins who create Employee Notification Messages in Salesforce. Employees receive them in the Employee Hub.

Create a notification​

  1. From the App Launcher (⋮⋮ grid icon), open Employee Notification Messages.
  2. Click New.
  3. In Name, enter a descriptive record name.
  4. In Employee, select the recipient.
  5. In Type, enter simple-message for a basic notification.
  6. In Title, enter the title shown to the employee.
  7. Optional: Add Plain Text or Rich Text content.
  8. Optional: In Button Name and Button Link, configure an action that opens a relevant page.
  9. Leave Record Id and Object Type empty unless the notification relates to a specific record.
  10. Click Save. The notification appears under Inbox in the Employee Hub notification panel.

Review notification fields​

FieldWhat it does
EmployeeSelects the employee who receives the notification. This field is required.
TypeSets simple-message or a value in the form custom.<name>. This field is required.
TitleSets the title shown to the employee. This field is required.
Plain TextAdds an unformatted message.
Rich TextAdds formatted text, colors, links, or images.
Button NameSets the text on an action button.
Button LinkSets the page or form that the action button opens.
Record IdAssociates the notification with a record.
Object TypeIdentifies the object for the associated record.

Mark a notification as a task​

Select Task when the message requires an action or needs separate tracking. The notification appears in the right-side Tasks panel, either instead of or in addition to Inbox.

Configure a custom notification type​

Use a custom type such as custom.sick-leave-certificate, custom.certificate-request, or custom.<name> when a workflow needs its own routing or behavior.

Create Notification Type custom metadata for the custom value. The metadata controls:

  • Delivery through the Employee Hub, email, or Slack.
  • Default behavior for the notification type.
  • Custom routing logic.

The simple-message type always sends to the Employee Hub. By default, it also sends through email and Slack; Notification Type custom metadata controls those two channels.

Preview the employee experience​

  1. In the Employee Hub, click the notification bell.
  2. Open Inbox. The notification shows its title, message, and creation timestamp.
  3. If the notification is a task, open Tasks to confirm that it appears in the task panel.

For a document request, use a custom type such as custom.sick-leave-certificate and link Button Link to the Documents page. For a tracked reminder, use simple-message, add the relevant form link, and select Task.