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Set up an organization-wide email address

Create a shared Salesforce sender address and display name for HR or recruiting email. You can make the address available to every profile or selected profiles.

Who can use this?

Salesforce Admins who manage Organization-Wide Addresses, Custom Settings, and Email Alerts in Salesforce Setup.

Before you begin​

Add the organization-wide address​

  1. In Salesforce Setup, enter Organization in Quick Find.

  2. Open Organization-Wide Addresses.

  3. Click Add.

    Organization-Wide Addresses in Salesforce Setup

  4. In Display Name, enter a name that identifies the address in Salesforce.

  5. In Email Address, enter the shared sender address.

  6. Under Purpose, select User Select to choose the profiles that can use the address, or select Default No-Reply Address.

  7. If every profile can use the address, select Allow All Profiles to Use this From Address.

  8. Click Save. The address appears in the organization-wide address list.

    Purpose and profile access for an organization-wide email address

    Saved organization-wide email address

Verify the address​

  1. Open the verification email from support@salesforce.com.

  2. Click the verification link.

    Salesforce verification email for an organization-wide address

  3. Click Continue. Salesforce verifies the sender address.

    Continue action after organization-wide address verification

Use the address for employee notifications​

  1. In Salesforce Setup, enter Custom Settings in Quick Find.

  2. Open Custom Settings.

    Custom Settings search for an employee notification sender

  3. Next to Employee Notification Settings, click Manage.

    Manage action for Employee Notification Settings

  4. Click the first New action.

    New action for an Employee Notification Settings entry

  5. Enter the verified organization-wide email address.

    Organization-wide sender address in Employee Notification Settings

  6. Click Save. Employee notifications use the new HR sender address.

Use the address for candidate notifications​

Configure an Email Alert​

  1. In the flair Recruiting app, click the setup gear, and select Setup.

  2. In Quick Find, enter Email Alerts.

    Email Alerts search in Salesforce Setup

  3. Open Email Alerts.

  4. In the Object column, find a Candidate alert such as New Candidate Alert, Thank You For Applying, or We Received Your Email.

  5. In the Description column, open the alert.

    Candidate-related alerts in the Email Alerts list

  6. Click Edit next to From Email Address.

    From Email Address on a candidate Email Alert

  7. Select the organization-wide address under From Email Address.

  8. Optional: Select Make this address the default From email address for this object's email alerts to update the other Candidate alerts.

  9. Click Save.

    Organization-wide address selected for Candidate alerts

Configure Candidate Notification Settings​

  1. In Salesforce Setup, open Custom Settings.
  2. Next to Candidate Notification Settings, click Manage.
  3. Add the organization-wide email address.
  4. Click Save. Candidate application email uses the shared sender address.